FAQ
Welcome to our FAQ. Here you'll find clear answers about our carbon fiber products, shipping, and safety standards. Think of it as your pit stop, it's quick info to keep you moving forward. If you have more questions, our support team is here to help you stay on track.
General FAQ
Are The Products Made Out of Real Carbon Fiber?
Yes, all our products are crafted from premium, 100% authentic carbon fiber, offering exceptional strength, lightweight performance, and a superior finish.
Do You Ship Internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary depending on your location, and any applicable customs or import fees are the responsibility of the customer. For more information on international shipping rates and estimated delivery times, please refer to our Shipping Policy or contact our support team.
Are Custom Orders Welcome?
Absolutely! We welcome custom orders. If you have a unique idea or request, please contact us via our support chat, email (customorders@carbonpitstop.com), or Instagram page (@thecarbonpitstop), and we will be happy to help.
My Question Wasn't Answered Who Can I Contact?
You can reach to our support team via out live chat box, email (support@carbonpitstop.com) or instagram (@thecarbonpitstop). We will be happy to assist and answer any questions.
Carbon Pitstop FAQ
Where Are These Products Made?
Our products are all handcrafted in Canada.
How Long Does It Take To Make My Order?
Manufacturing times vary based on the selected materials, current stock availability and order volume. Since these are made to order, it can range from as little as a week all the way to 4 weeks.
Will My Parts Fade or Yellow Over Time?
Our parts are manufactured with high-quality UV-resistant resin and an automotive clear coat to ensure lasting durability. However, please note that normal wear and prolonged exposure may result in minor discoloration over time. We cannot be held responsible for natural aging effects.
Why Do Some Materials Cost More Than Others?
Material costs vary depending on the exotic nature and sourcing of the raw materials. Premium options, such as specialized carbon fiber fabrics, command higher prices due to their unique properties and superior quality.
Why Isn't Every Material Available for Every Product?
Due to our current scale, we carefully select materials that best suit each product’s design. As our business grows, we plan to expand our range and offer a broader variety of material and color options.
Paktechz & Goodmix FAQ
Is There a Warranty?
Yes, we proudly offer a 6-month warranty covering manufacturing defects. If you experience any issues related to workmanship or material quality, our support team is ready to assist you promptly.
Are These Carbon Fiber Parts Road Legal?
Our carbon fiber components are primarily designed for off-road and aftermarket use. Road legality may differ depending on local laws and regulations, so we advise consulting your local authorities prior to installation.
How Long Does It Take for My Part to Arrive?
Lead times depend on factors such as order volume and the complexity of the part. Generally, orders are ready for shipment within 25-30 days, with delivery times varying by location. We’ll provide an estimated timeline once you place your order.
Do These Parts Come with Pre-Drilled Holes and Mounting Hardware?
Many of our products include pre-drilled holes and necessary mounting hardware. However, certain items may require professional installation to ensure a precise and secure fit.
Do These Carbon Fiber Parts Have a UV-Resistant Clear Coat?
Absolutely. All of our carbon fiber products feature a premium UV-resistant clear coat, providing protection against fading, yellowing, and environmental damage, ensuring long-lasting durability and aesthetics.
Do These Carbon Fiber Parts Have Any Certifications?
Several of our products carry TÜV certification. If specific certifications are required, please reach out to our team, and we'll gladly provide detailed information.
How Can I Make a Custom Order For a Forged Part.
To place an order or request more information on a forged Paktechz/Goodmix part, simply reach out to our support team. This can be done via our live chat box, email (customorders@carbonpitstop.com) or on our instagram page (@thecarbonpitstop). We are happy to assist with pricing, lead times, and any other details you may need.
