Privacy policy

Carbon Pitstop Privacy Policy
Last updated: March 8, 2025

This Privacy Policy describes how Carbon Pitstop (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from carbonpitstop.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” refer to any user of our Services, whether you are a customer, website visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully. By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree, please do not use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time—for example, to reflect changes in our practices or to comply with legal obligations. When we update this policy, we will revise the “Last updated” date and post the revised version on our Site. Please review this policy periodically for any changes.

How We Collect and Use Your Personal Information

Our Shopify-powered store collects and processes personal information necessary to operate our business, fulfill orders, and send marketing communications only to those who have explicitly signed up. In addition, we use your information to:

  • Communicate with you about your orders and account,
  • Improve our Services,
  • Comply with legal obligations, and
  • Protect the rights and safety of our users and others.

What Personal Information We Collect

Information You Provide Directly:
When you interact with our Services, you may provide us with:

  • Contact Details: Your name, email address, phone number, and other contact information.
  • Order Information: Billing and shipping addresses, payment details, and order history.
  • Account Information: When you create an account, Shopify securely stores your credentials (e.g., your email and a hashed version of your password). We do not have access to your raw password data.
  • Customer Support Information: Any information you provide when contacting us with questions or concerns.

Information Collected Automatically:
We automatically collect certain information about your interaction with our Services through technologies such as cookies, pixels, and similar tools. This may include:

  • Device and browser information,
  • IP address, and
  • Details about how you use our Site.

Information from Third Parties:
We may also obtain information about you from:

  • Shopify and other service providers who support our Site,
  • Payment processors that handle your transactions, and
  • Third-party analytics or marketing partners.

How We Use Your Personal Information

Providing Products and Services:
We use your information to process orders, manage your account, arrange shipping, and provide customer support. For processing sensitive payment information, Shopify handles your data in accordance with its own Privacy Policy.

Marketing and Advertising:
We send marketing and promotional communications only to customers who have explicitly opted in. You can opt out of these communications at any time using the unsubscribe link in our emails.

Security and Fraud Prevention:
We use your information to detect, investigate, and prevent fraudulent or malicious activity and to safeguard our Services.

Improving Our Services and Communication:
Your information helps us respond to your inquiries, provide customer support, and continuously improve our Services.

Cookies

Our Site uses cookies to enhance your experience, analyze usage, and power certain functionalities. For detailed information on the cookies we use, please review Shopify’s cookie policy at: https://www.shopify.com/legal/cookies

Most browsers automatically accept cookies; however, you can modify your browser settings to remove or reject them. Blocking cookies may impact the functionality of our Services.

We also honor the Global Privacy Control (GPC) signal. If you use GPC to opt out of targeted advertising, we will treat that signal as a request to opt out of such data processing.

How We Disclose Your Personal Information

We may disclose your personal information in the following circumstances:

  • Service Providers: To vendors and partners (e.g., IT, payment processing, analytics, shipping) who perform services on our behalf.
  • Business Partners: To our affiliates or marketing partners for advertising purposes, subject to their own privacy policies.
  • Legal Obligations: When required to comply with legal processes, protect our rights, or respond to law enforcement.
  • Business Transactions: In connection with mergers, acquisitions, or other business restructurings.

We only share or “sell” personal information with your consent and for purposes such as targeted advertising, as permitted by applicable law.

Third-Party Websites and Links

Our Site may contain links to third-party websites or online platforms. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit, as we are not responsible for their practices.

Children's Data

Our Services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe that a child’s data has been inadvertently collected, please contact us to request its deletion.

Security and Retention of Your Information

We take reasonable measures to protect your personal information; however, no security system is completely foolproof. Data transmitted to us may be vulnerable during transit. We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, or enforce our policies.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Right to Access: Request access to the personal data we hold about you.
  • Right to Correct: Request correction of inaccurate or incomplete information.
  • Right to Delete: Request deletion of your personal data.
  • Right to Portability: Request a copy of your personal data in a portable format.
  • Right to Restrict Processing: Request limitations on how we process your data.
  • Right to Withdraw Consent: Withdraw your consent for marketing communications.
  • Right to Opt Out: Opt out of targeted advertising or sharing of your information.
  • Right to Complain: Lodge a complaint with the relevant data protection authority if you are dissatisfied with our handling of your data.

To exercise any of these rights, please contact us using the details provided below. We may require additional information to verify your identity before processing your request.

Complaints

If you have any concerns or complaints about how we process your personal information, please contact us. Should you not be satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

International Users

Since we sell worldwide, your personal information may be transferred, stored, and processed in countries other than your own. For example, when transferring data from Europe, we rely on recognized mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent arrangements to ensure your data remains protected.

Contact

If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, please contact us via email at: support@carbonpitstop.com

Please review this Privacy Policy periodically for any updates. Your continued use of our Services constitutes your acceptance of any changes made to this policy.

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